Refund & Cancellation Policy

Effective Date: [December 2025]

At Gilbert Taylor Fitness, we are committed to providing high-quality training and helping you reach your goals. To ensure a fair and consistent experience for all clients, we operate the following policy regarding refunds and cancellations.

1. Personal Training & Boxfit Sessions

Cancellation Notice: We require at least 24 hours’ notice for the cancellation or rescheduling of any 1-on-1 session (Adult PT, Boxfit Burnout, or Youth sessions).
Late Cancellations: If you cancel with less than 24 hours' notice, or fail to show up for a scheduled session, the full session fee will be charged, and no refund or credit will be issued.
Lateness: If you arrive late, your session will still end at the scheduled time to avoid disrupting subsequent clients.

2. Block Bookings & Session Packs (e.g., 10-Session Packs)

Expiry: All session packs must be used within [e.g., 3 or 6] months of the purchase date. Any unused sessions after this period will be forfeited and are non-refundable.
Refunds: Refund requests for unused sessions in a block pack will only be considered under exceptional circumstances (e.g., long-term illness or injury) and may require a medical note. A small administration fee may apply.

3. Online Coaching & Mentor Plans (8/12 Week Plans)

Digital Nature: Our online coaching and mentor plans involve significant upfront work, including the creation of bespoke plans and digital resources.
Refunds: Once the initial consultation has taken place or the personalized plan has been delivered, these services are generally non-refundable.
Commitment: By purchasing a multi-week mentor plan, you are committing to the full duration of the course.

4. Statutory Cancellation Rights (UK Consumer Contracts)

14-Day Cooling-Off Period: For services purchased online, you have a statutory right to cancel your purchase within 14 days without giving a reason, provided the service has not yet started.
Waiver: If you book and attend a session within this 14-day period, you acknowledge that you are waiving your right to a full refund for that specific session once it has been performed.

5. Instructor Cancellations

In the unlikely event that Gilbert Taylor Fitness must cancel a session due to illness or unforeseen circumstances:

You will be notified as soon as possible.
The session will be rescheduled at a mutually convenient time.
If a reschedule is not possible, a full refund for that specific session will be provided.

6. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards are valid for [Insert Period, e.g., 12 months] from the date of purchase.

7. How to Request a Refund or Cancel

To cancel a session or request a refund under the terms above, please contact us via:

Email: pt@gilberttaylorfitness.com
Booking Portal: [Link to Wix Booking Area, if applicable]